Terms & Conditions

The following terms and conditions, together with our client consent form and Privacy Policy (available online www.luxlaserclinic.com.au) govern purchases made through Lux Laser & Aesthetics Clinics PTY LTD and constitute the entire agreement between the contracting parties (‘Agreement’). 

All purchases of our Products and Treatments will be governed by the Agreement in force as at the date the purchase is made. By making a purchase, you agree to be bound by the Agreement in force on the date of purchase.

Our right to vary the Agreement does not extend to provide us with the right to vary pricing of any prepaid Products or Treatments once we have received payment for a Product or Treatment. If you are uncertain about any of the terms of the Agreement, please contact us before the completion of any purchase.

Please consult with your own physician or health care practitioner regarding the use of any goods, Products or information received from us before using or relying on them.  Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.


 Generally, refunds will not be provided for Products or Treatments purchased from us.  We will provide refunds of Products and Treatments sold to you where we are required to do so by Australian Consumer Law, including:

  • for any Products or Treatments purchased which we are unable to provide to you; and
  • if you purchase a Prepaid Treatment and subsequently do not wish to provide us with the information that we require to provide that Prepaid Treatment to you.

Refunds are not applicable for change of mind.


Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Products or Treatments you agree to comply with and be bound by our cancellation policy.

If you fail to attend an appointment without providing at least 48 hours prior notice, we reserve the right to charge you 30% of the treatment cost.

If you have pre-paid for an appointment and you fail to attend that appointment, you may forfeit one treatment from your package.


To purchase with Afterpay or Zip, a minimum of $100 must be reached with all purchases made in clinic or online.

For full terms and conditions of these Treatments, please visit Afterpay and Zip directly.


We may offer you the ability to purchase one or multiple Treatments prior to you receiving those treatments (‘Prepaid Treatment’).

Add on Treatment areas must be redeemed with a full priced area treatment. Cannot be redeemed as a stand alone treatment area.

Pre-paid treatments are not valid at all Lux Laser& Aesthetics clinics.  The following redemption rules apply for pre-paid treatments:

Pre-paid treatments can only be used at the clinic at which they were purchased

Prepaid Treatments are not transferrable to other individuals.

Our Prepaid Treatments expire on the date 18 months from the date of purchase. This policy is in place as Treatments forming a part of a Prepaid Treatment course are required to be undertaken regularly and consistently in order to achieve anticipated results.  Upon expiry of the 18 months, all of Lux’s Laser’s obligations to provide the treatment that was prepaid are automatically satisfied in full and Lux Laser is fully discharged from providing such Prepaid Treatments.


All orders placed by you are an offer of purchase and are subject to acceptance by us.  If an order is not accepted a full refund will occur at the earliest possible convenience.  We reserve the right to refuse an offer for any reason.

The Products and Treatments we make available for purchase, including any samples we may provide to you, are for personal use only. You may not sell or resell any Products or Treatments you purchase or otherwise receive from us.

Without limiting the above, we reserve the right to refuse or reduce the quantity of any orders that we reasonably believe are for the purposes of resale or otherwise may result in a violation of these terms and conditions, as determined by us in our sole discretion.

Except where prohibited by law, we may limit the number of Products or Treatments available for purchase by any one customer, including without limitation so that as many customers as possible may enjoy our Products and Treatments.

In the event of the requested Products or Treatments being unavailable, we may cancel the transaction and effect a full refund.


By purchasing our Products, you acknowledge that you are bound by these terms and conditions and agree to use the Products only for their intended purpose and strictly in accordance with the Products instructions, precautions and guidelines.  Any other use will cause you to assume full responsibility for any loss or damage arising from their use. 

You should always check the ingredients for products to avoid potential allergic reactions.

If any minor uses any Product purchased through us it should be only after the parent or legal guardian has discussed the Product with the minor’s doctor.


We may offer you the ability to purchase one or multiple Treatments prior to you receiving those treatments (‘Prepaid Treatment’).

Add on Treatment areas must be redeemed with a full priced area treatment. Cannot be redeemed as a stand alone treatment area.

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